Urgent request
Your stack is already known and production is down.
Request P0 →Production is down, but the stack has not been analyzed with us.
Request urgent guidance →- Stabilize production
- Record the temporary solution
- Complete RCA and documentation
Share what is down, what changed, and the current impact. The request is reviewed to determine whether immediate guidance is possible. Availability and production recovery cannot be guaranteed.
Consultation first
- Discuss the stack and objective
- Identify the relevant service
- Receive a short next-steps document
- Decide whether to proceed
Moving infrastructure, adding monitoring, Cost Reduction, Prepare for Growth, or another confirmed service begins only after scope is agreed.